Cancellation policy, explained plainly

We ask for at least 24 hours' notice where possible, so your slot can go back into the pool for someone else to book.

Cancelling or rescheduling is as simple as a WhatsApp message — no forms, no phone tree, no 'our office is currently closed.'

Reasonable-notice cancellations don't carry a fee. Repeated last-minute no-shows may be asked for a deposit on future bookings, but we'll always tell you directly if that applies to your account rather than silently changing the rules.